Self-Paced Courses (i.e. non-instructor-led professional training, self-paced online courses, and recordings of live classes) are non-refundable. Once the course is purchased or accessed, no refund will be granted regardless of the reason. All self-paced courses are tested extensively on all types of systems, browsers, and devices. We can assist you to get started with the course if you are having any trouble. However, participants will be allowed to exchange with another course of equivalent or lesser value (number of continuing education units) if there is a mistake in the purchase or if there are circumstances that merit the exchange. Exchange requests must be received via email at [email protected]. No exchange will be granted if the request is more than 3 days after the purchase date. Credit (continuing education units) will only be granted for the final product selected from the exchange. 
OUR ULTIMATE GOAL IS YOUR SATISFACTION. A happy customer is a repeat customer. So, we will always try to work out the best resolution for our customers. If you have any questions, please contact us before making a purchase.